We understand that letting someone access your computer requires trust. Here's exactly how we protect your privacy and keep your data secure - with no corporate jargon, just straight facts.
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Encrypted Connection
All data between your computer and ours is encrypted using TLS - the same technology banks use.
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Session Expires
Your 6-digit code expires after 15 minutes. Old codes never work again.
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Full Transparency
You see every command we run, in real-time, on your screen.
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Instant Disconnect
One click ends the session immediately. You're always in control.
System error logs (Event Viewer)
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Running programs and processes
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Hardware info (CPU, RAM, disk health)
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Network settings (for internet issues)
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Your personal documents and photos
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Your emails and messages
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Saved passwords and login details
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Browser history and cookies
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Your screen (we don't see your display)
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Our system automatically blocks commands that could damage your computer. Even if we tried (which we wouldn't), these commands are rejected:
Automatically Blocked Commands
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format
Cannot format or erase your hard drive
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diskpart
Cannot modify disk partitions
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del C:\Windows
Cannot delete system files
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bcdedit
Cannot modify boot configuration
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cipher /w
Cannot permanently wipe files
START
Session created with a unique 6-digit code. Code expires in 15 minutes if not used.
DURING
Commands and responses are transmitted encrypted. We see diagnostic info only.
END
You click Disconnect. Session terminates immediately. Code is invalidated forever.
AFTER
App closes and removes itself. No files left on your computer. No way to reconnect.
30 DAYS
Basic session logs (date, duration, issue type) are deleted from our servers.
When data travels between your computer and ours, it's encrypted. Even if someone intercepted it, they'd see only gibberish:
What you type:
Get-Process | Select Name, CPU
What travels over the internet:
aGVsbG8gd29ybGQhIHRoaXMgaXMgZW5jcnlwdGVkIGRhdGEgdGhhdCBub2JvZHkgY2FuIHJlYWQgd2l0aG91dCB0aGUgZGVjcnlwdGlvbiBrZXku...
Our Privacy Promise
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We will never access your personal files, photos, or documents
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We will never install software that stays after the session
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We will never sell or share any information about you
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We will always show you exactly what commands we run
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We will always respect your right to disconnect immediately
We completely understand. Here are some things you can do:
- Watch the whole session - Stay at your computer and observe everything we do
- Ask questions - We'll explain any command before running it
- Disconnect anytime - If anything feels wrong, just click the red button
- Check the app afterwards - Verify it's completely gone from your system
- Contact us - We're happy to answer any security questions before you connect