Honest Tech Support • Perth, WA
Computer Problems?
We'll Fix It Fast
Friendly tech support that actually solves your problem.
Fixed in 15-30 minutes. If we can't fix it, you don't pay a cent.
Book Your FixWhy People Choose Us
Traditional IT Support
- $150-250 per hour - Bill keeps running
- 2-4 hours typical - Try one thing, wait, repeat
- Pay regardless - "We tried" still costs $300-500
- Technical jargon - Hard to understand
BeFriendly
- $70-140 flat rate - Know cost before we start
- 15-60 minutes typical - AI checks multiple causes at once
- No fix, no fee - Can't solve it? You pay nothing
- Plain English - We explain everything clearly
How It Works
1. Book a Time
Pick a time that suits you. We're available 7 days a week, Perth time.
2. We Connect Securely
Download a small program, enter a code. You see everything we do on your screen.
3. We Find & Fix
Our AI-powered tools check everything at once. We explain what we find and fix it.
4. You're Back Working
Problem solved. You confirm it works, pay the flat rate. Done.
We Understand How Frustrating This Is
You just want your computer to work. You shouldn't need a degree in technology to get help.
Plain English Explanations
No confusing jargon. We'll tell you what's wrong and how we'll fix it, in words that actually make sense.
You See Everything We Do
Watch everything happening on your screen in real-time. No secrets, no surprises. You're in control.
Know the Cost Upfront
$70 for most problems. That's it. No hidden fees, no surprises. And if we can't fix it, you pay nothing.
Your Data is Safe
We only look at what's needed to fix your problem. Your personal files, photos, and documents stay private.
Real Problems, Real Solutions
"My printer was working yesterday. Now it says 'offline' and I have a report due in 2 hours."
"My laptop takes 10 minutes to start up. I've tried restarting it three times."
"WiFi shows connected but nothing loads. I've unplugged the router twice already."
"My usual IT person quoted $300 for a Windows update issue and wants me to drop it off for 3 days."
What Changes
Before BeFriendly
- 10-minute boot time
- $300 IT quote for simple fixes
- "Drop it off for 3 days"
- Hourly rates that add up
- Anxious and confused
- Can't watch what they're doing
After BeFriendly
- 45-second boot time
- $70 flat rate, problem solved
- Fixed in 15 minutes while you watch
- One price, no surprises
- Confident and back to work
- See everything on your screen
What People Say
"My computer was slower than dial-up internet. Now it boots up faster than my coffee machine."
— Sarah M., Small Business Owner, Perth
"I thought I'd need a new computer. Turned out I just needed BeFriendly. Saved me $1,500."
— Mark T., Retiree, Fremantle
"They fixed my printer in 12 minutes. My old IT guy wanted to charge me $200 and said it'd take 3 days."
— Jenny L., Accountant, Subiaco
"I loved watching them work. I actually learned what was wrong with my computer."
— David K., Teacher, Midland
Simple, Honest Pricing
QUICK FIX
15-30 minutes typical
- Software won't install
- Printer not working
- Email setup issues
- Permission errors
COMPLEX ISSUE
30-60 minutes typical
- Internet not working
- Computer running slow
- Driver problems
- Apps keep crashing
DEEP DIVE
45-90 minutes typical
- Multiple issues
- System optimization
- Mysterious problems
- Full cleanup
Not sure which tier? Book a session and we'll recommend the right one after hearing about your issue.
No Fix, No Fee
If we can't fix your problem, you pay $0. Not a "diagnostic fee". Not a "trip charge". Zero.
We're upfront: if it's a hardware problem that needs physical repair, we'll tell you within the first 5 minutes - before any charges apply.
Real Recent Fix
Voice App Stopped Working After Update
THE PROBLEM
Customer's voice-to-text app (Wispr Flow) stopped working after a Windows update. They'd already spent 3 hours trying fixes from Google. Frustrated and ready to give up.
WHAT WE DID
Our AI diagnostics checked 10+ potential causes simultaneously:
- Found Windows privacy settings blocking microphone
- Discovered outdated audio driver (version 2.1 vs 2.4)
- Fixed both issues and verified app working
traditional IT
THE RESULT
"I can't believe that actually worked. Thank you so much!"
Common Questions
How does "no fix, no fee" actually work?
If we can't solve your problem, you pay nothing. We'll be honest upfront if something needs in-person repair (like a broken screen or failed hard drive) - we'll tell you within 5 minutes, before any charges.
Is it safe to let you access my computer?
Completely safe. You watch everything we do on your screen in real-time. We only look at what's needed to fix your problem. Your personal files stay private. You can disconnect at any time.
I'm not very good with computers. Will I be able to connect?
Yes! We'll walk you through it step-by-step. You download a small program, we give you a 6-digit code to enter, and that's it. We'll guide you through the whole process patiently.
What if it takes longer than expected?
You still pay the quoted flat rate. If we quote $70 for what seems like a "Quick Fix" but it turns into something more complex, that's our problem not yours. The price we agree on is what you pay.
What problems can you fix remotely?
Most software issues: slow computers, internet problems, apps not working, printer setup, email issues, driver problems, updates, installations, and more. We can't fix physical damage (broken screens, failed hard drives) but we'll tell you that quickly and honestly.
What if my internet isn't working?
Our remote support requires a working internet connection. If you can't get online at all, here are your options:
- Mobile hotspot: Connect your computer to your phone's hotspot temporarily — we can then diagnose why your main internet isn't working
- Friend or family: Take your laptop to someone with internet for the session
- Contact us first: Call or text and we'll help figure out the best approach for your situation
How are you faster than traditional IT support?
We use AI-powered diagnostics that check multiple potential causes at once, instead of one at a time. Think of it like having 10 technicians working together simultaneously. This means 15-minute fixes instead of 2-hour sessions.
What if my problem comes back?
Contact us within 7 days and we'll take another look at no extra charge. We stand behind our work.
Ready to Get Your Computer Fixed?
Book a session now. Same-day appointments often available.
Book Your Session NowAvailable 7 days a week • Perth timezone (AWST)