Knowledge Base

Everything you need to know about computers - in plain English

11
Help Guides
50+
Topics Covered
0
Jargon Required
Getting Started
🖥️ How Remote Support Works Start Here

A simple guide to the 5-step process. Learn what happens when you connect, what we can see, and how you stay in control.

6-digit code transparency disconnect
🔐 Your Privacy & Security

How we protect your data, what we can and can't access, blocked commands, and our privacy promise.

encryption blocked commands data protection
📋 Before Your Session

A quick checklist to prepare for your support session. What to save, what to have ready, and what to expect.

checklist preparation what to expect
💳 Simple, Honest Pricing

Three clear tiers: $70, $110, or $140. No hourly rates, no hidden fees, no surprises.

$70 quick fix $110 complex $140 deep dive
DIY & Troubleshooting
🔧 10 DIY Troubleshooting Tips Popular

Simple fixes you can try before calling for help. Restart properly, check connections, free up space, and more.

restart disk cleanup task manager
⚠️ Error Messages Explained New

What those cryptic Windows errors actually mean. Blue screens, DLL errors, application crashes decoded.

blue screen stop codes DLL errors
💚 Keeping Your Computer Healthy New

Simple maintenance that prevents expensive repairs. Weekly, monthly, and yearly tasks for your PC.

maintenance updates backup
📞 When to Call a Professional New

Know when to DIY and when to get help. Signs you need a professional: blue screens, data loss, security breaches.

urgency levels DIY vs pro cost comparison
Reference
🩺 Common Problems We Fix

The top 10 issues we solve every day: slow computers, network issues, printers, blue screens, and more.

slow computer no internet printer
📖 Tech Terms Glossary New

RAM, CPU, SSD, DNS, drivers... finally understand what all the tech jargon means with plain English definitions.

RAM CPU 50+ terms

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