Common Problems We Fix

Real issues, real solutions, fixed remotely

These are the most common computer problems we solve every day. If you're experiencing any of these, we can probably fix it in under an hour without leaving your home.

87%
Fixed in first session
35
Average minutes to fix
$90
Average cost
Quick Fix - $70, usually under 30 mins
Complex - $110, 30-60 mins
Deep Dive - $140, may need multiple sessions
Top 10 Problems We Fix
🐌

Slow Computer

#1 Most Common Issue
COMPLEX

You might say:

"Takes forever to start up" "Programs are laggy" "Computer freezes" "Fan runs constantly"

Common Causes:

  • Too many programs running at startup
  • Hard drive nearly full
  • Old mechanical hard drive (needs SSD upgrade)
  • Not enough RAM for modern software
  • Malware running in background
📶

Internet Not Working

#2 Most Common Issue
COMPLEX

You might say:

"WiFi connected but no internet" "Pages won't load" "Connection keeps dropping" "Works on phone but not computer"

Common Causes:

  • Incorrect DNS settings
  • Network adapter driver issues
  • IP address conflict
  • Firewall blocking connections
  • Router needs reset (we'll walk you through it)
🖨️

Printer Won't Print

#3 Most Common Issue
QUICK FIX

You might say:

"Printer shows offline" "Print jobs get stuck" "Was working yesterday" "Prints from phone but not computer"

Common Causes:

  • Print spooler service crashed
  • Stuck print jobs in queue
  • Printer driver needs reinstalling
  • Windows update broke the connection
💀

Blue Screen of Death (BSOD)

Scary but usually fixable!
COMPLEX

You might say:

"Computer crashes with blue screen" "Random restarts" "Shows an error code" "Happens during specific tasks"

Common Causes:

  • Faulty or outdated driver
  • Recent Windows update conflict
  • Overheating (we can check temperatures)
  • RAM or disk issues
  • Software conflict
📁

Programs or Files Won't Open

Common after updates
QUICK FIX

You might say:

"Error when opening Word/Excel" "Program crashes immediately" "Says file is corrupted" "Opens with wrong program"

Common Causes:

  • File association broken
  • Software needs repair or reinstall
  • Missing system files
  • Antivirus false positive
🔇

No Sound

Usually a quick fix
QUICK FIX

You might say:

"Speakers aren't working" "No sound in videos" "Sound was working before update" "Red X on speaker icon"

Common Causes:

  • Wrong audio output device selected
  • Audio driver issue
  • Windows audio service stopped
  • Volume settings in individual apps
🦠

Virus or Malware

More thorough investigation needed
DEEP DIVE

You might say:

"Popup ads everywhere" "Browser homepage changed" "Programs I didn't install" "Computer acting strange"

What We Do:

  • Identify and remove malware
  • Check for suspicious startup programs
  • Verify browser extensions
  • Ensure antivirus is working
  • Check for unauthorized software
📧

Email Not Working

Outlook, Gmail, or other
QUICK FIX

You might say:

"Can't send or receive" "Keeps asking for password" "Emails disappearing" "Attachments won't open"

Common Causes:

  • Password changed but not updated
  • Server settings incorrect
  • Outlook profile corrupted
  • Storage quota exceeded
🔄

Windows Update Stuck

Frustrating but fixable
COMPLEX

You might say:

"Update at 100% for hours" "Restarts but never finishes" "Update keeps failing" "Can't install security updates"

Common Causes:

  • Corrupted Windows Update cache
  • Not enough disk space
  • Conflicting software
  • Broken system files
💾

Lost or Deleted Files

Time-sensitive - contact us ASAP
DEEP DIVE

You might say:

"Accidentally deleted important files" "Files disappeared" "Drive not showing up" "Emptied recycle bin by mistake"

Important Notes:

  • Stop using the computer - more use means less chance of recovery
  • We can often recover recently deleted files
  • We'll also set up automatic backups to prevent future loss
  • Severe cases may need specialist data recovery (we'll advise)

Don't See Your Problem?

We fix hundreds of different issues. If your computer is misbehaving, we can probably help.

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